ZENTO ACADEMY PRIVACY POLICY

1. Who We Are
This Privacy Policy is issued by Zento Global Solutions Pty Ltd (ABN 34 610 060 690), trading as Zento Academy.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with applicable laws including the Australian Privacy Act, the EU General Data Protection Regulation (GDPR), the United Kingdom GDPR (UK GDPR), and the California Consumer Privacy Act (CCPA) where applicable.

This Privacy Policy applies to all users of our website (www.zentoacademy.com), our programs and services delivered via third-party platforms (such as Kajabi), and any other means by which we collect or process personal information — including email communication, social media interaction, and webinar registration.

2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing and mailing address
- Payment details (processed via Stripe/PayPal – we do not store this ourselves)
- Program participation data (lesson completion, community engagement)
- IP address and usage data (via Kajabi, Google Analytics, Meta Pixel)

3. How We Collect Your Data
We collect information through:
- Website forms (sign-up, contact, lead magnets)
- Checkout/payment pages
- Email marketing opt-ins
- Course participation (e.g. lesson tracking)
- Browser cookies and analytics tools
- Communications you send us via email or messages

4. Why We Collect It
We collect and use personal data to:
- Deliver and improve our online programs and services
- Process payments and manage your account
- Send important communications (program updates, support)
- Send marketing emails (with your consent)
- Analyse usage for performance and product development
- Comply with legal obligations

5. Cookies & Analytics
We use cookies and third-party tracking tools (like Kajabi, Google Analytics, and Meta Pixel) to:
- Monitor website performance
- Understand how users interact with our content
- Improve your experience on our site

You may choose to disable cookies through your browser settings.

6. How We Store and Protect Your Data
We store your data securely via:
- Kajabi (our course platform, hosted in the United States)
- Stripe or PayPal (for payments)
- Email platforms (e.g. MailerLite, ConvertKit, or similar)

We take reasonable precautions to protect your personal information from misuse, loss, or unauthorized access.

7. Sharing Your Information

Please note: When you interact with third-party tools (such as Kajabi, Stripe, PayPal, or email platforms), your information is subject to their own privacy policies and terms of use. We recommend reviewing these third-party policies as we are not responsible for how they handle your data.
We do not sell or rent your personal information.
We may share your information with:
- Our third-party service providers (e.g., Kajabi, Stripe, email platforms)
- Regulatory or legal authorities where required

8. International Data Transfers
Your data may be transferred and stored outside your home country, including in the United States. By using our services, you consent to this transfer, storage, and processing.

9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion (the 'right to be forgotten')
- Withdraw consent to receive marketing emails
- Lodge a complaint with a privacy authority under the GDPR, UK GDPR, CCPA or other applicable law

To exercise these rights, email us at [email protected].

10. Use of AI Tools
We may use artificial intelligence (AI) tools (e.g., ChatGPT) to assist with content generation, program delivery, support responses, and platform improvements. These tools help enhance clarity, accessibility, and efficiency, but they do not replace human oversight or professional judgment.

We do not use AI to make automated decisions about you or to profile you. AI tools do not have direct access to your personal data. However, information you submit (such as in messages, forms, or learning activities) may occasionally be processed or summarised by AI tools under our direction for internal purposes such as support or content improvement. In such cases, we ensure your information is handled in accordance with this Privacy Policy and applicable privacy laws.

While we make every effort to ensure AI-generated content is accurate, we do not guarantee its completeness or suitability for your specific circumstances. All content generated with AI assistance is reviewed and published under our responsibility.

11. Data Retention
We retain your data only as long as necessary for the purposes listed above, or as required by law.

12. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us
If you have any questions or concerns about this policy or your data, contact:

Zento Academy
Email: [email protected]
Website: www.zentoacademy.com

Effective Date: 3 August 2025
Last Updated: 3 August 2025